Privacy Policy

Last updated: June 2, 2024

1. Introduction

Welcome to Kindling Digital ("us", "we", or "our"), a division of Kindling Global Resources (003292523-T), operating kindlingdigital.com (hereinafter referred to as "Service").

Our Privacy Policy governs your visit to kindlingdigital.com and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

  • Email address
  • Full name
  • Phone number
  • Company name and address
  • Cookies and Usage Data

3. Use of Data

Kindling Digital uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis to improve our Service
  • To monitor usage of our Service
  • To detect, prevent and address technical issues
  • To fulfill any other purpose for which you provide it
  • To provide you with information about our services that may interest you

4. Data Retention and Deletion

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Deletion: You can request deletion of your personal data by contacting us at info@kindlingdigital.com. Upon receiving your request, we will process it within 30 days and delete all personal information associated with your account except for data we are legally obligated to maintain.

5. WhatsApp Business API Data

For WhatsApp Business API users, we process and store message content, phone numbers, and related metadata to deliver our Service. This information is processed in accordance with Meta's (formerly Facebook) terms and conditions for WhatsApp Business API.

Message content is only stored temporarily for message delivery purposes and is not used for advertising or other commercial purposes beyond providing our Service.

6. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public
  • Protect against legal liability

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

10. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@kindlingdigital.com
  • By phone: +60 14-704 8806
  • By mail: 24 JALAN SETIA WAWASAN U13/31A, SETIA ALAM, SHAH ALAM, SELANGOR 40170, MALAYSIA